1. Contracting parties.  When you register with the Sites or the App, you are contracting with PAKT Limited, a company registered in Hong Kong, having its registered office at Unit A, 16th Floor, Cheung Lee Industrial Building, 9 Cheung Lee Street, Chai Wan, Hong Kong.  PAKT Limited is referred to in these terms and conditions as "we", "us", "our" or “PAKT. You must be at least 18 years old to register with the Site and to use our services. We advise you to read and understand our terms and conditions carefully before using or services as, by using any services via the Site or the App, you accept and agree all the terms and conditions in this Agreement. All exchanges hereunder, verbal and written, will be undertaken in English language only.

  2. Passwords. You agree: to keep your Site(s) password secure and confidential and to not allow anyone else (save for authorised third parties) to use your email address or password to access the Site(s); to not do anything which would assist anyone who is not a registered User to gain access to any secured area of the Site(s), and; to not create additional registration accounts for the purpose of abusing the functionality of the Site(s), or other users, or to seek to pass yourself off as another User. If you think someone else has obtained your account details, please let us know immediately and we will close your account as quickly as possible. You will be responsible to PAKT and to others for all activity that occurs under your registration account.

  3. Your Personal Information. You agree to provide only true, accurate and complete information to us and/or the Site(s). Any personal information provided by Users will be treated with appropriate care and security in accordance with our Privacy Policy. You agree to inform us immediately in writing of any changes to the information you have provided to us, including any changes to your billing details, contact details, alternative contact details, authorised persons, insurance details or access details.

  4. Services. PAKT provides the PAKT Showroom to allow you to sell and donate your pre loved clothing. This may also include storage, transportation and additional services (“Services”) by PAKT or its partners on your clothing and other wearables and accessories including (without limitation) apparel, footwear, handbags, accessories, suitcases/garment bags, golf clubs and storage and travel boxes (“Goods”).  Each piece of apparel will normally constitute an item of Goods (and PAKT’s determination as to whether any presented item is in fact more than one item shall be final and no discussion will be entered into in this respect). The Services also include handling, storage, picking and packing, local collection and delivery, dry-cleaning, photography, website/mobile app usage, inspection and authentication. Whilst we do endeavour to provide the Services to multiple addresses (and, subject to additional charges, internationally), PAKT reserves the right to restrict the number of addresses for any single User. Please note that, until further notice, other than in respect of international shipping, the storage related Services are provided only in HONG KONG. PAKT Showroom transactions can be shipped worldwide at a cost to be paid in fully by the Buyer unless otherwise agreed with the Seller. Further details of the Services are set out on the ‘How it Works’ section of the PAKT Showroom.

  5. Prices and Payment. Prices of each item to be sold on The PAKT Showroom are as set out on the relevant pages of the Site including a 15% transaction/admin fee to be paid by the Seller and are subject to change at any time by posting new prices on the Site and include local taxes, unless otherwise stated. In addition, the listed prices do not include third party charges such as dry cleaning fees, repair and alteration fees, toll and/or parking fees (which will be chargeable in addition to the listed prices). Without limiting any other remedies or rights hereunder, we reserve the right to cancel or suspend our performance of the Services at any time until all outstanding sums are fully paid.

  6. Deposit. For some services including extensive alterations and restorations, a non-refundable advance payment (“Deposit”) may be required which, less any sums outstanding and subject to the other terms below, would be returned to you following termination of this Agreement and/or the Services.

  7. Refunds. There are no refunds on Items sold on the PAKT Showroom in the event that the item does not fit or does not appear as described on the website.  Premium storage members may however return one Item per month if the Item is deemed unsuitable.

  8. Your Obligations. You agree to provide us with accurate information and materials necessary to provide the Services to you, including without limitation by providing details regarding collection and delivery locations (e.g. access by lift, stairs or particularly small or confined areas) and you agree to comply with our reasonable directions and to provide reasonable cooperation (including without limitation by allowing reasonable space and time for PAKT representatives to perform the Services at collection/delivery locations, pack and photograph the Goods, access and park at collection/delivery locations and any other acts or facilities as may be reasonably required by PAKT to perform the Services). Please note that, while we may in some instances collect from or deliver to custodians or office or commercial locations, we reserve the right to refuse the Services where delivery or collection is to or from a third party and/or where access is particularly difficult or inconvenient.

  9. Preparing Goods for Sale in The PAKT Showroom. You must ensure that when the Goods are presented for collection to be sold in the PAKT Showroom, they will be ready for PAKT’s staff to securely and properly pack (whether folded or hung) and in such condition as not to cause damage to the Goods or any person handling the Goods or to any other property, whether by spreading damp, infestation, leakage or the escape of fumes or substances or otherwise howsoever. You are responsible for ensuring that the Goods do not contain jewellery, precious stones, currency, bank notes, precious metals or alloys, evidence of debt (accounts, bonds or deeds), securities, hazardous cargoes (explosives, gases, flammable liquids and solids, toxic and infectious substances, oxidizing agents and organic peroxides, radioactive substances, corrosive substances), perishable, stolen or illegal substances, or any animal or other living creature. You must ensure that all pockets of each apparel item are empty prior to collection. You are responsible for ensuring that an authorised and suitable person is present at the collection/delivery location at the collection time and that such person is authorised to sign for the collection. Failure to do so may prohibit handover and result in re-delivery/collection at additional charge. PAKT reserves the right in our sole discretion to determine if any particular item of Goods is fit and suitable for storage and or sale. All goods however may be donated but if deemed solely for donation may not be stored in PAKT’s main ‘clean room’.  While we will use reasonable endeavours to make this determination at the time of collection, in some circumstances we may not be able to make a full determination until the item has reached the storage facility (and PAKT reserves the right to return one or more items of Goods at any time).

  10. Valuable and/or Fragile Items. We reserve the right, at our sole discretion, to refuse to provide the Services where rare and/or highly-valuable and/or fragile Goods or any other items deemed unsuitable are involved, or for any other reason. You agree to notify us before (or at the time of collection) of any items that are of particularly high or sentimental value and/or that require special storage, transportation or handling requirements.

  11. Reporting Damage to Goods. You must inform us of any damage to Goods within forty-eight hours of delivery and provide photographic evidence in accordance with the instructions on the Site(s). When Goods are returned to you, you agree to examine the Goods carefully and to tell us about any loss or damage to the Goods as soon as is reasonably possible after doing so. In any event, we shall not be liable for any reported damage unless and until we have been provided access to inspect the Goods and take photographic evidence.

  12. Inability to Sell Items.  PAKT will always endeavour to sell your Item but does not guarantee that an Item because it has been accepted for sale on the PAKT Showroom will in fact sell.  All items that do not sell after 30 days will incur storage charges.  Unless PAKT is instructed otherwise, the item remains in the Showroom and is available for sale. 

  13. Collections and Deliveries to PAKT by You. When You come to a PAKT storage facility and make deliveries and collections You accept that PAKT requires adequate time to identify your items of Goods and process them from the PAKT storage facility subject to external factor considerations.

  14. Liability. When you hand over your Goods to us at collection, we shall transport and store the Goods with reasonable care and attention. While we endeavour to provide the highest-possible quality standards of service, PAKT provides no warranty or guarantee that such quality of Service will be met at all times. You agree that the liability of PAKT to you hereunder shall be limited to the replacement value of the applicable item(s) of Goods as specified by you at the time of the Service. If no such value can be conclusively fully determined our liability to you shall be limited to the lesser of: (1) the amount you have actually paid to PAKT for its products or services; and (2) two hundred dollars (HKD200) per item of Goods (to an aggregate total of HKD 4000 per incident). Except as set out herein, PAKT shall not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site(s) or in relation to the Goods and/or Services that we provide.  Nothing herein is intended to limit or exclude liability for death or personal injury caused by the negligence of PAKT.

  15. Insurance. Goods stored by PAKT are not covered by insurance beyond PAKT’s own insurance coverage. We recommend you insure all your Goods under your household insurance, or please email us at for details of specialist insurance offered (at additional cost). In all cases, in order to claim under PAKT’s Insurance, the age and original purchase cost of each item must have been specified at the time of the original order, and the original invoice for purchase must be submitted. Absent all such details, PAKT accepts no liability for any loss or damage to any Goods.

  16. Indemnity. You agree to indemnify PAKT for any loss or damage that may be incurred by PAKT including without limitation legal fees, arising from any breach by you of any warranty or other term herein or your misuse of any material or information obtained through the Site(s). You further undertake to indemnify PAKT for all loss or damage incurred by PAKT in relation to any third party claim against PAKT for infringement of intellectual property rights arising in relation to your provision of materials to the Site(s).

  17. Abandoned Goods. Any Goods left unclaimed and unpaid for more than six months without prior notice and appropriate payment shall be disposed of without liability to PAKT. After three months, the goods will be removed from the PAKT ‘clean room’ storage with 24/7 climate and humidity control to other storage facilities that may not be adequate for long term storage of that Item of Goods.  While we will use reasonable endeavours to contact you before any such disposal, we cannot guarantee that we will be able to do so in every case. You agree to ensure that you update your payment and contact details, regularly.

  18. Ownership of Goods. You warrant the Goods you provide to us for storage, sale and/or handling are your own property (or that the person who owns or has an interest in them has given you irrevocable authority to store the Goods and that you are acting as an authorised agent of such person). You hereby indemnify PAKT against any loss or damage suffered by PAKT for breach of this warranty including against any loss, damage or expenses (including any reasonably incurred legal fees) arising from any step or action taken by any person who owns or has an interest in the Goods.

  19. Late payment. If You do not pay any fees or other sums owed hereunder within ten days after the applicable due date, you must immediately on demand pay an administrative charge for late payment of the greater of ten per cent of the outstanding sum or HKD50. If your failure to pay continues for fifteen further days or more, the amounts outstanding shall incur interest at the rate of 5% above the base rate of Barclays Bank, calculated from the date when payment becomes due up to and including the date of actual payment including all accrued interest, whether before or after judgment. We shall exercise a lien over your Goods for such debt until payment in full has been received. In the event that such debt is not paid ninety days after the due date (or you fail to properly arrange for delivery or collection of the Goods after notice), we may sell the Goods (and pass all ownership) and use the proceeds of sale to pay first the outstanding debt and secondly to hold any balance for you (on which interest will not accrue). If the proceeds of any such sale are insufficient to cover all or any part of such debt, you shall remain liable for the balance (on which interest shall continue to accrue). We will give you notice of our intention to commence any such sale, and subsequently we sell the Goods by any method(s) reasonably available to achieve a selling price reasonably obtainable in the open market, taking into account the costs of sale. If the Goods cannot reasonably and economically be sold (for any reason whatsoever) or they remain unsold for any reason, you authorise us to treat the Goods as abandoned by you.

  20. Site(s) Content. This Site(s) is intended only for the purposes specified on the Site(s), and your use of the Site(s) and/or all content contained within the Site(s) (“Content”) is entirely at your own risk. Please note, whilst we endeavour to provide accurate and up-to-date information, the Content may not be wholly accurate or up-to-date, complete or free of defects, and is subject to change, often at very short notice. All Content is provided without any representations or warranties of any kind (implied or express) to the fullest extent permitted by applicable law and we will not be liable for any inconvenience, loss of revenue or any damages which result from the direct or indirect use of any information provided on the Site(s). If you find that some particular item of information is incorrect or has not been provided, please do not hesitate to contact us and we will try to rectify or provide the information as soon as reasonably possible. PAKT (unless otherwise stated herein) owns or controls all relevant intellectual property rights in the Site(s) and the Content.  You may not publish, distribute, extract, re-utilise, or reproduce any part of the Site(s) or Content in any form (including storing it in any medium) other than as expressly allowed herein or as permitted on the Site(s) or under Hong Kong SAR or local law. The Site(s) and the Content are for your personal, non-commercial use only, and you may not use the Site(s) or the Content for any commercial or competitive activity and you may not offer for re-sale any accommodation appearing on the Site(s).

  21. ASIA MILES.  Specific Terms and Conditions for all current Asia Miles awards.

    A Referral is when a person (referred to as the Referrer) refers another 'real' person to PAKT (referred to as Friend) and that Friend spends with PAKT HKD 5,000 or more within the first 3 months of signing up a Premium account.

    If the Referrer refers 2 Friends, the referrer is eligible for 10,000 miles.
    If the Referrer refers 5 Friends, the referrer is eligible for 30,000 miles.
    If the Referrer refers 8 Friends, the referrer is eligible for 50,000 miles.

    'Summer Bonus' is defined as eligibility for additional Asia Miles during the period of July and/or August based on the fact that a Friend pays, spends, merchants in July and/or August.  The Referrer can earn 10,000 miles as a Summer Bonus for 5 friends and an additional 15,000 miles for an additional 3 friends.

    For the Referrer to be eligible, he/she must have an Asia Miles account and it is his/her responsibility to provide information relating to that Asia Miles account as required by PAKT and Asia Miles.

    This promotion is subject to Fair Use and PAKT's decision on rewards is final.

    Standard PAKT Terms and Conditions apply to all use of PAKT services.

  22. Corporates. We aim to help our corporate customers with large orders. Please feel free to inform us of your requirements by contacting us on or +[852] 3462-9555.

  23. Objectionable Material. If you encounter or become aware of any objectionable or infringing or unlawful content posted anywhere on the Site(s), please immediately report such material (and the specific page on which it is found) to or +[852] 3462-9555. Please note that there may be adverse legal consequences if you make a false or bad faith allegation through this process.

  24. Trade Marks. The brands, products and service names used or appearing within the Site(s) (including, without limitation, “PAKT") are the trademarks or trade names of PAKT or its trading partners unless otherwise stated.  You may not distribute products or offer services under or by reference to or otherwise use or reproduce any such trade marks, trade names or taglines without the prior written permission of PAKT.

  25. Hacking. You agree and undertake not to attempt to damage, deny service to, hack, crack, reverse-engineer, or otherwise interfere (collectively, "Interfere") with the Site(s) in any manner. If you in any way Interfere with the Site(s), you agree to pay all damages incurred by PAKT. PAKT will cooperate with the authorities in prosecuting any User who Interferes with the Site(s) or otherwise attempts to defraud PAKT or any other parties through your use of the Site(s) or services provided via the Site(s). PAKT reserves the right to deny any or all access or service to any User for any reason, at any time, at our sole discretion. You agree that we may block your IP address or addresses at any time, and at our sole discretion to disallow your continued use of the Site(s). We reserve the right to take any action we may deem appropriate in our sole discretion with respect to violations or enforcement of the terms of this Agreement, and we expressly reserve all rights and remedies available to us at law or in equity.

  26. No Partnership. Your use of the Site(s) and/or its content creates no partnership, client, fiduciary or other professional relationship.

  27. Entire Agreement. This Agreement constitutes the entire agreement between the parties on the subject matter hereof. There are no understandings, agreements, or representations, oral or written, not specified herein regarding this Agreement.

  28. Force Majeure. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

  29. Severance. If any part, term, or provision of this Agreement shall be held by a court of competent jurisdiction to be illegal, unenforceable, or in conflict with any relevant law, the remaining portions or provisions shall still remain valid and continue in full force and effect.

  30. No Waiver. No waiver, express or implied, by either party of any term or condition or of any breach by the other of any of the provisions of this Agreement shall operate as a waiver of any breach of the same or any other provision of this Agreement.

  31. Variation. This Agreement may be varied from time to time by our posting new terms on the Site, and any such amendment will be applicable to all Users from the date and time such revised terms have been posted on the Site. Your continued use of the Site or services constitutes agreement with and acceptance of any such amendment or other changes.

  32. Law and Jurisdiction. This Agreement shall be governed by and will be construed in accordance with the laws of Hong Kong. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the Courts of Hong Kong.

  33. Contacting Us. For enquires regarding the Site(s), please contact us at the following address: PAKT Limited, c/o Unit A, 16th Floor, Cheung Lee Industrial Building, 9 Cheung Lee Street, Chai Wan, Hong Kong or contact us at or via our telephone hotline on +[852] 3462-9555.